North County Skin Solutions uses the United States Postal Service to ship packages. Orders are shipped Monday through Friday only, excluding federal holidays in the United States. If a signature waiver is in place, North County Skin Solutions cannot accept responsibility for lost or stolen packages.
Most orders shipped via Ground Service are processed and shipped within 3 business days, depending on product availability. Please allow extra transit time for orders shipping to Alaska, Hawaii and Military APO/FPO.
Face Reality products may be returned within 30 days for a full refund, provided no more than 50% of the product has been used. Bundles and kits must be returned with all original components – individual products within the bundle/kit cannot be returned. As always, if any stinging or burning is experienced with any product(s), wash off immediately and contact an esthetician for instructions.
Items that are damaged or shipped incorrectly will be replaced or exchanged at no expense to you, provided that claims are made within 7 business days upon receipt of products.
There will be no returns accepted without a return authorization. To obtain a return authorization, please contact Ali on (858) 314-9090 or via email at firstname.lastname@example.org